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Customer Support-Engineer

Date: Jun 9, 2021

Location: West Jefferson, Ohio, US, 43162

Company: Neovia Logistics Services

JOB SUMMARY

This technical position aims at developing trust and credibility with client through quality relationship management and presenting effective tailor-made solutions that meets clients’ requirements. Expertise in competitive markets (Finished Products, Service Parts Logistics  &  Inbound Logistics).  Responsible for improving total supply chain of client, individual segments and their impact on the total flow of goods and materials.  Drive cost and service improvements throughout all aspects of H-D’s global supply chain.

JOB RESPONSIBILITIES

  • Collects project requirements so as to design projects and implementation timelines.  This  involves deciphering Critical Customer Requirements (CCRs) and  Volume  Purchase Agreements, estimating project costing, mitigating risk and presenting the project plan to clients and  organization executives.
  • Develops fully-integrated solutions by collecting and challenging relevant information from functional "Subject Matter Experts" (SME's), identifying risks and issues for the project. Determines headcounts, material and equipment requirements, location, layout, workflows, etc. and prepares this for presentation to client specialists and executives.
  • Manages all pre-qualification work (including client presentations) so as to meet the deadlines and the quality standards of the organization. This includes helping to set technical objectives, preparing engineering development proposals and feasibility studies.
  • Study opportunities for new technology & equipment
  • Develops trust and credibility with prospective client through effective relationship management and demonstration of logistics knowledge.
  • Ensures proposals are accurate (with clear scope and assumptions documented),  professional and targeted to meet the Client's  needs.
  • Takes part in the proposal process to the prospective client by presenting the technical specifications of the proposed solution and providing relevant answers to client's technical questions.
  • Oversee M&E  installation, process layout requirements and  the  building tenant improvements
  • Specify, procure and oversee installation of mobile equipment associated with the project
  • Prepare the communication and training of the future operating team on projects specifics, performance metrics, standard  work and  engineering benchmarks
  • Build trust and effective client relationships through competence, ability and eagerness to help and balancing client objectives with Neovia’s.  Be a “trusted advisor:”
  • Actively seek out opportunities to grow Neovia’s business with the client

QUALIFICATIONS

  • BS degree in Logistics/Industrial Engineering or Supply Chain Management and a minimum of 3-5 years' experience in a logistics engineering environment or 8+ years of relevant experience
  • Professional presence in front of client personnel
  • Strong communication and analytical  skills
  • Good  interpersonal, organizational and planning skills
  • Ability to work in a team environment with little supervision
  • Ability to lead implementation  of new processes
  • Excellent PC skills in MS Access, Excel, Word, PowerPoint and AutoCAD
  • General knowledge of Warehouse Management Systems (SAP WM,  Red  Prairie  and  misc. client systems)
  • Operational  management experience
  • English language skills are required; any other language skills are a bonus.

PHYSICAL REQUIREMENTS

Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.

ADDITIONAL INFO

  • Interacts with customer executives to discuss opportunities and solutions for their business. 
  • Internal communications with SMEs. 
  • Presents technical solution to SureStart audience.


Nearest Major Market: Columbus