Title:  Customer Service Representative II_Shift_1

JOB SUMMARY

To function as the primary contact of customers/ dealers through close coordination with relevant Neovia departments and other entities in order to ensure desired results are delivered

JOB RESPONSIBILITIES

• Maintains constant communication with dealers, Neovia departments, and client in order to ensure orders are delivered to customers as per agreed service level agreements
• Handles customer emails by responding within the agreed allotted time
• Manage calls by aiming first – call resolution, otherwise, issues raised are resolved within the agreed specific period
• Utilizes different systems through data entry and relevant information download to ensure updated and accurate data source for client, dealers, and Neovia users.
• Ensures smooth handling of different types of customer orders by processing them from order drop until order delivery confirmation
• Generates reports as required by client or management
• Handles claims raised by customers through investigation and coordination with relevant parties while ensuring applicable policies or standards are adhered to
• Other duties as assigned.

QUALIFICATIONS

• High school or Associate’s Degree from an accredited College or University or equivalent.
• 1-3 years' relevant experience.
• Ability to read/write and interpret documents.

Preferred:

• Bachelor’s Degree from an accredited College or University or equivalent.
• Warehouse experience.
• Logistics experience.

PHYSICAL REQUIREMENTS

ADDITIONAL INFO

• Ability to work in a fast paced environment.
• Good verbal and written communication skills.
• Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas.
• Working knowledge of computerized applications (word processing, spreadsheet, database, presentation software, email).
• Contacts include customers/dealers, clients. and different internal departments within Neovia

114LI-DNP
114IND