Title:  IT Analyst I

JOB SUMMARY

• Contributes to the Distributed Apps team to meet customer expectations and SLA targets through best in class support, development & administration practices.
• Limited independence. Primarily depending upon others for direction and guidance.
• This position is responsible for application development, application administration and providing Level 1 support to meet service level commitments.

JOB RESPONSIBILITIES

• Codes, tests, and debugs programs of varying degrees of difficulty.
• Works on application/technical problem identification and resolution, including off-shift and weekend support functions.
• Works with limited assistance on increasingly complex programs or subroutines.
• Under direction of more senior analysts, assists in the development or integration of system modules and programs.
• Knowledgeable of current operating environment, programming languages, logic diagrams, testing, debugging and documentation.
• Documents information flows, processes and procedures, data objects and dialogues between the system and their users.
• Converts limited parts of logical specifications into more detailed designs; Translates design requirements and implements simple data structures.
• Make required revisions to administrative or manual procedures.
• Follows established development and support processes.
• Ensure the delivery of exceptional customer service and tangible outputs. Rely on industry standards, best practices, and qualitative & quantitative data to support and/or refine operations methodologies.
• Perform other responsibilities as assigned, including overnight and potential international travel.

QUALIFICATIONS

• Bachelor’s degree or equivalent combination of education, business and relevant work experience.
• 0 - 3 years of experience supporting business applications and/or application administration.
• 0 – 3 years of experience as application developer.
• 0 – 3 years of IT experience.
• Customer-facing experience and working closely with business partners.

Distributed Application Skills in the following:

• SAS or
• Ellipse or
• BOBJ
• Structured Development Methodology and/or Application Administration (Unix, VMWare, Command line interfaces)

PHYSICAL REQUIREMENTS

ADDITIONAL INFO

Skills and Competencies:

• Establish and maintain effective relationships at all levels of the organization, and with external vendors and regulatory agencies.
• Effective written, verbal, and presentation skills with the ability to shift approaches based on audience.
• Ability to communicate complex issues/solutions in a manner that is easily understood and actionable despite the audience.
• Critical thinking abilities using fact-based troubleshooting skills.
• Ability to perform well within a fast-paced, deadline-driven environment that requires the management of multiple projects at once, without compromising quality and service levels.
• Ability to maintain confidentiality of extremely sensitive data at all times.
• Must have the ability to work well within a team environment as well as independently, have exceptional interpersonal and organizational skills and pay specific attention to details.

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Salary Range: $58,248-$87,372