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Sr. Lync/Skype Engineer

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Date: Mar 2, 2019

Location: Irving, Texas, US, 75038

Company: Neovia Logistics Services

JOB SUMMARY

  • The Senior IT Systems Engineer provides support, engineering and design for IT systems and services, delivering a highly available, well-performing, scalable, optimized and cost effective applications and platforms for the company’s IT services.
  • Neovia Logistics leverages advanced IT infrastructure, which includes Microsoft Lync/Skype voice and published desktops leveraging Virtual Desktop Infrastructure (VDI) leveraging technologies from Citrix, Microsoft, HP and Cisco as well as published applications such as SAP accessed from warehouse and corporate facilities around the world. 
  • Completely independent. Serves as technical lead for design and delivery for small-to-medium cross-regional and/or cross-continent projects and may assist with assigning day-to-day responsibilities. Relied upon to share continuous improvement ideas.

JOB RESPONSIBILITIES

  • Engineer, architect and support global enterprise applications, servers and related technologies.
  • Work with IT technology leaders, business partners and service providers to determine, deploy and enforce standards.
  • Propose hardware and software life cycle management, supporting roadmaps, asset deployment, inventory control and asset disposal adhering to corporate asset management policy and procedures. 
  • Deliver technology leadership for hardware and software related to provisioning, allocation and support of servers, storage and networks in a virtual desktop and application publishing environment.

Provide technical design addressing operations, security, stability, and continuous improvements for applications, servers and information system platforms such as:

  • Security
  • Voice
  • Data
  • Video
  • Business to Business (B2B)
  • Electronic File Transfer
  • Resilience, Disaster Recovery & Business Continuity
  • Virtual Desktop Infrastructure
  • Application Publishing Infrastructure

Perform responsibilities and adhere to established protocol relative to:

  • Capacity planning and management
  • Vendor and contract management
  • Forecasting and planning
  • Invoice review and analysis
  • Financial analysis and budgeting (zero based budgeting, cost-benefit analysis, capital, expenses, etc.)
  • Service Level Agreement (SLA) oversight (publish, remediate gaps, etc.)
  • Participate in quality process pertaining to network services such as Root Cause Analysis (RCA), and Root Cause Corrective Action (RCCA).
  • Ensure the delivery of exceptional customer service and tangible outputs. Rely on industry standards, best practices, and qualitative & quantitative data to support and/or refine operations methodologies.
  • Perform other responsibilities as assigned, including overnight and international travel.

QUALIFICATIONS

  • Bachelor’s degree in Computer Science or related field or an equivalent combination of education, certification, and experience.
  • 5+ years of IT experience.
  • At least 5 years’ experience in IT Systems Engineering.
  • At least 3 years client-facing experience, working closely with business teams and customers.
  • Experience working with global service providers is preferred.
  • Active engineering level certifications on enterprise platforms.
  • Active ITIL v3 (Information Technology Infrastructure Library) certification preferred.
  • Knowledge of parts logistics methodologies, such as inbound/outbound logistics, just-in-time and just-in-sequence preferred.
  • Enterprise support experience with voice and data networks in support of advanced technologies such as wireless, mobility/presence, Microsoft – Lync/Skype, Windows Server, Active Directory, Office 365, VMware vSphere, IBM AIX, Linux, Citrix XenServer/App/Desktop, SAN, and NAS. 
  • Advanced knowledge of network management tools.

PHYSICAL REQUIREMENTS

Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.

ADDITIONAL INFO

Skills and Competencies:

  • Establish and maintain effective relationships at all levels of the organization, and with external vendors and regulatory agencies.
  • Effective written, verbal, and presentation skills with the ability to shift approaches based on audience.
  • Ability to communicate complex issues/solutions in a manner that is easily understood and actionable despite the audience.
  • Critical thinking abilities using fact-based troubleshooting skills.
  • Ability to perform well within a fast-paced, deadline-driven environment that requires the management of multiple projects at once, without compromising quality and service levels.
  • Ability to maintain confidentiality of extremely sensitive data at all times.
  • Must have the ability to work well within a team environment as well as independently, have exceptional interpersonal and organizational skills and pay specific attention to details.

ROLE SUMMARY:

The Real Time Communications Engineering team is responsible for design, engineering, prototyping, solutioning, road-mapping and technical delivery of all Skype for Business channels , instant messaging, group chat, voice, video, and web conferencing, infrastructure components, and associated compliance capture, retention and retrieval platforms.

 

The Skype for Business Engineer will provide the engineering and third level of support for all Skype for Business platform and related services. A successful candidate for this position will be able to demonstrate deep technical skills, proficiency with the design, implementation and support of Microsoft Skype for Business.

 

ROLE INVOLVES:

Analyse, architect, design and deliver solutions on the following Skype for Business platform components. This will involve prototyping, solutioning, blueprints, road-mapping, technical delivery and syndication with multiple stakeholders and peer technical groups through detailed documentation & presentations.

 

Architecture and engineering of Microsoft Skype for Business Server, providing guidance and deep technical knowledge on various Skype for Business architecture elements deployed in an Enterprise environment, including but not limited to:

- Frontend Server Deployment

- Edge Server and External Access

- Mediation Server

- SQL Server Express and SQL Server Enterprise Server

- Skype Room System Devices

 

Identify improvements, create business cases and conduct strategic planning exercises with senior stakeholders to develop roadmap and objectives, review current and proposed architecture to arrive at an agreed end-state solution.

 

QUALIFICATIONS:

• ***Must have experience with either Skype for Business or Lync*** • ***Experience with SkypeShield is a plus*** • Experience deploying and configuring Lync/Skype for Business audio, video and telephony solutions as well as integration with Exchange/Office 365 Unified Messaging • Experience integrating Skype for Business with other unified communications systems (chat, media, video, voice) • Excellent written, organizational, and verbal communication skills as well as collaboration skills. Able to convey technical concepts to individuals without prior technical knowledge or understanding of topics.

• Able to coordinate and collaborate with business application stakeholders and infrastructure teams to ensure successful upgrades, installations or integration activities • Strong analytical skills; able to assess and solve issues in a high-pressure environment • Skills and proven experience with following products (in priority order):

o Skype for Business Server

o Lync Server 2013

o Windows Server 2008/2012

o Microsoft SQL

o Citrix XenDesktop

o Dell/WYSE WTOS Thin Clients

o VoiP, SIP and SIP trunking (Centralized, Local) o Network Architecture and QoS (optimized for real-time voice/video) o Microsoft Exchange Unified Messaging o Fault-tolerant and Highly Available Architecture


Nearest Major Market: Irving
Nearest Secondary Market: Dallas