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IT Analyst III

Date: Jan 13, 2022

Location: Irving, Texas, US, 75038

Company: Neovia Logistics Services

JOB SUMMARY

  • Contributes to the Distributor Applications team to meet customer expectations and SLA targets through best in class support, development & administration practices for customizing Distributor Apps applications.
  • Primarily Independent. Relied upon as a subject matter expert (SME) by colleagues. May assist with training or answering routine and perhaps some non-routine questions.
  • This position is responsible for application business requirements, writing functional specifications, administration and providing Level 1 & 2 application support to meet service level commitments.

JOB RESPONSIBILITIES

  • Takes technical responsibility for several stages of the life cycle for software development or implementation of simple and moderately complex systems covering: investigation, analysis, specification, design, construction, testing, implementation and maintenance.
  • Competent to perform all programming, development, and/or system administration assignments without close supervision; more complex assignments may require closer supervision and assistance.
  • Works directly on application/technical problem identification and resolution, including off-shift and weekend support functions
  • Works independently on complex modules that may be used by one or more programs or systems.
  • Works independently on complex projects that may span multiple infrastructure components.
  • Under the direction of more senior staff, assists in the development of major system modules and programs based on requirements gathered from system customers.
  • Participates in integrated testing and user acceptance of systems.
  • Assists less senior staff with logic problems and interpretation of specifications.
  • Performs integration tasks for in-house developed systems and/or purchased software and hardware solutions.
  • Designs and implements processes, or process improvements, to aid in development and support.
  • Ensure the delivery of exceptional customer service and tangible outputs. Rely on industry standards, best practices, and qualitative & quantitative data to support and/or refine operations methodologies.
  • Perform other responsibilities as assigned, including overnight and potential international travel.

QUALIFICATIONS

  • Bachelor’s degree or equivalent combination of education, business and relevant work experience.
  • 3 – 7 years of IT experience.
  • 3 – 7 years of experience supporting business applications and/or application administration.
  • At least 3 year of experience implementing business applications.
  • At least 3 years of application software testing experience.
  • At least 3 years customer-facing experience and working closely with business partners.
  • Fully knowledgeable of all infrastructure components and/or current operating environment, programming languages, program design and specification development, programming logic, logic diagrams, testing, debugging and documentation.

Advanced Distributor Application Skills in the following:

  • SAS or
  • Ellipse or
  • BOBJ
  • Structured Development Methodology
  • Design
  • Requirements Gathering
  • Testing Techniques and/or Application Administration (Unix, VMWare, Command line interfaces, scripting, upgrades, infrastructure concepts; SAN, networking, etc.)

PHYSICAL REQUIREMENTS

  • Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.

ADDITIONAL INFO

Skills and Competencies:

  • Establish and maintain effective relationships at all levels of the organization, and with external vendors and regulatory agencies.
  • Effective written, verbal, and presentation skills with the ability to shift approaches based on audience.
  • Ability to communicate complex issues/solutions in a manner that is easily understood and actionable despite the audience.
  • Critical thinking abilities using fact-based troubleshooting skills.
  • Ability to perform well within a fast-paced, deadline-driven environment that requires the management of multiple projects at once, without compromising quality and service levels.
  • Ability to maintain confidentiality of extremely sensitive data at all times.
  • Must have the ability to work well within a team environment as well as independently, have exceptional interpersonal and organizational skills and pay specific attention to details.


Nearest Major Market: Irving
Nearest Secondary Market: Dallas