Title:  IT Analyst I - Infrastructure

JOB SUMMARY

The IT Infrastructure Analyst I is an entry-level role within the IT Infrastructure team, responsible for supporting the deployment, maintenance, and troubleshooting of core infrastructure, whilst delivering first-class customer support. This position is ideal for recent graduates looking to enter the infrastructure space, building hands-on experience with enterprise infrastructure technologies in a collaborative environment.

The role will focus on a mix of customer support and assisting infrastructure engineers with project work and day-to-day operations, contributing to a secure, reliable, and high-performing infrastructure environment. The position will work with user endpoints, virtual machines, NAS and cloud-based storage, cloud platforms, identity and directory services, backup and recovery, and infrastructure monitoring tools while developing technical and professional skills. The role works cross-functionally with the Network Services, Applications, and Operational teams, in LAN/WAN, security, SQL, AI, and development environments.

JOB RESPONSIBILITIES

Infrastructure Support & Operations

• Support end users, sites, and operations through service desk toolset, ensuring customer service is a priority.
• Assist in the configuration and maintenance of systems, applications, and tooling
• Support day-to-day infrastructure operations, including monitoring performance, preventive maintenance, and responding to issues.
• Help troubleshoot basic VM, storage, cloud, identity, security, and performance problems under guidance from senior engineers.
• Assist with access and configuration changes following established procedures.

Project Support

• Support infrastructure deployment activities for site implementations and upgrades, including Unifi Access/Protect, on-premise servers/storage, endpoint deployment, and general go-live activities.
• Assist with gathering requirements and documenting infrastructure configurations.
• Participate in implementation activities including build, testing, and validation of infrastructure solutions.
• Help create and maintain documentation for infrastructure builds and changes.

Monitoring & Maintenance

• Monitor and help to maintain infrastructure systems using standard tools (e.g., Zabbix, CATO, Crowdstrike, O365) and escalate issues as needed.
• Assist with maintaining infrastructure documentation, diagrams, and inventory/asset records.
• Help ensure systems align with company standards for security and performance.

Collaboration & Learning

• Work closely with infrastructure engineers, IT teams, and external vendors to support project delivery.
• Engage in cross-functional activities with key teams (Network Services, Applications, Operational Technology)
• Participate in team meetings and contribute to problem-solving discussions.
• Continuously develop technical knowledge through training, certifications, and hands-on experience.
• Learn through exposure: support tickets, meetings, documentation, articles, senior team members, AI.
• Have an appetite to push the boundaries with AI tools such as Claude, CoPilot, and Cursor

QUALIFICATIONS

Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent academic experience).
• Foundational understanding of infrastructure concepts such as:
  • Windows and Linux server operating systems
  • Virtualization fundamentals (e.g., VMware, Hyper-V)
  • Basic cloud and storage concepts
  • OSI model fundamentals
  • Security fundamentals including conceptual understanding of firewalls, EDR, vulnerabilities.
• MS Office Suite

Preferred

• Internship, lab experience, or academic projects related to systems or infrastructure.
• Entry-level certifications such as CompTIA Server+, Microsoft Azure Fundamentals, or AWS Cloud Practitioner (or in progress).
• Exposure to infrastructure tools or technologies (e.g., Azure, Active Directory, PowerShell, or similar platforms).
• Familiarity with basic security concepts and best practices.
  
  
   

PHYSICAL REQUIREMENTS

ADDITIONAL INFO

• Work predominately from home with "in-office collaboration" periods at assigned location.
• Occasional lifting of light equipment (up to 30 lbs).
• May require limited travel to sites in country and region.
• Occasional off-hours work may be required to support deployments, projects and maintenance.
• On-call rotation to support business operations.