Title:  Applications Implementation Engineer

JOB SUMMARY

• Act as a system SME to:
  • Provide technical application insight and  thought leadership when it comes to new solution design and best practice
  • Provide guidance to system users and stakeholders 
  • Review and validate our service partners solutions designs, timelines and estimations.
• Partner with the business and technology leadership teams to support a consistent, enterprise-wide customer centric approach to application implementation in order to maximize the efficiency and predictability in line with company strategy and organizational goals.
• Carry out system configuration and work with the application support teams to root cause and resolve any system issues
• Support user training and system testing
• To be successful in this role, you should have extensive experience in WMS, WCS/LMS Integration, and a strong understanding of 3PL warehouse operations and logistics. You should also have excellent communication, problem-solving, and project management skills, and be able to work as part of a team.

JOB RESPONSIBILITIES

• Define business requirements and specifications for WMS software projects
• Help drive implementation and configuration WMS solutions with our partners to meet customer needs and expectations to meet operational and implementation KPIs.
• Optimize warehouse productivity, space utilization, and employee engagement using WMS/LMS/WCS functionalities
• Coordinate software testing, training, and maintenance for new and existing customers
• Collaborate with cross-functional teams and outside partners to integrate WMS with other systems and processes
• Assist, troubleshoot and resolve issues related to WMS software and functionality
• Keep implementation partners and vendors accountable to deliver
• Assist with the development and definition of the quick implementation template and be the leader to launch WMS in quick time for small to medium customer sites
• Document and update standard operating procedures and best practices.
• Provide application support and guidance to WMS users and stakeholders
• Drive adoption of AI and ML through IT partnership and collaboration
• Support application transition/transformation at Neovia 
• Performs other responsibilities as assigned, including overnight and international travel.

QUALIFICATIONS

• Bachelor’s degree in computer science or business, or an equivalent combination of related education, certification, and experience. 
• Minimum of 5 years’ experience working on new site launches or system implementation projects in the logistics or supply chain industry 
• Minimum of 3 years of experience managing large, cross-functional IT projects, with at least 2 years in WMS and/or TMS implementations within the logistics or supply chain industry
• Technical proficiency in WMS software and/or related technologies.
• Supply chain and contract logistics experience and business experience and knowledge 
• Ability to perform well within a fast-paced, deadline-driven environment that requires the management of multiple projects at once, without compromising quality and service levels. 
• Customer and on-time deliver focused
• Must have strong analytical skills, ability to work independently, have exceptional interpersonal and organizational skills and pay specific attention to details.
• Excellent written, verbal, and presentation skills with the ability to swiftly shift approach based on audience.
• Ability to communicate complex issues/solutions in a manner that is easily understood and actionable despite the audience. 
• Ability to establish solid working relationships and partnerships with teams across the organization.
• Ability to operate and influence at a strategic level, maintain composure and professionalism 
• Ability to maintain confidentiality of extremely sensitive data at all times. 
• Ability and willingness to travel to various warehouse and office locations both Domestic & International (up to 50% of working time).

PHYSICAL REQUIREMENTS

ADDITIONAL INFO