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Customer Service Associate_Shift_1

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Date: May 25, 2019

Location: Romeoville, Illinois, US, 60446

Company: Neovia Logistics Services

JOB SUMMARY

Interacts with customers; gives information in response to inquiries about accounts, products, and services.

JOB RESPONSIBILITIES

  • Takes care and settles customer complaints and special orders
  • Answers customers’ questions regarding product or service and operations or maintenance
  • Receives and processes orders, provides information concerning pricing, changes in service, nature of products and services is at a level of complexity that usually involves up to two years
  • Talks with customers by phone to ensure the best service possible
  • Interviews customers to obtain information and explain available services
  • Investigates and corrects errors, following customer and company records
  • Adjusts complaints concerning billing or services rendered
  • Refers complaints of product or service needs with other departments as required to ensure customer service

QUALIFICATIONS

  • High school diploma or the equivalent
  • 1 years of experience and working knowledge of logistics and/or supply chain management as well as Inbound and Outbound warehouse processes
  • Ability to work independently on multiple threads of work, possess strong analytical skills and be highly organized
  • Must have a strong customer focus and be self-motivated
  • Able to perform data analysis using Microsoft Excel, Word, Access and PowerPoint

Desirable Qualifications:

  • Bachelor’s degree in logistics, accounting, engineering, business or finance
  • Previous experience with warehouse management systems (preferably SAP)
  • Background in warehousing, customer service, records accuracy or inventory management
  • Excellent communication, analytical, interpersonal and leadership skills

PHYSICAL REQUIREMENTS

Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.

ADDITIONAL INFO


Nearest Major Market: Chicago